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Frequently asked questions

  • What are your shipping times?
    United States: Tracked shipping typically takes 3-6 business days. Canada: Shipping takes approximately 3-10 business days. Untracked & tracked options are both available. Global: Outside North America, tracked shipping typically takes between 8-22 business days although please be aware shipping times vary on the time of year.​ This includes the UK, EU and Australia which typically take 8-15 business days. All orders are made and shipped from Vancouver, Canada.
  • Oops I made a mistake!
    Hey, it happens. If you need to change your engraving, size or shipping details contact us as soon as possible and let us know. We'll update your order at no extra charge if it hasn't been made yet.
  • How durable are your pet tags?
    Does your furry bestie fight crime at night? Our acrylic tags are more durable than silicon and will not rust like metal tags. All our tags are designed for normal play and low-level crime-fighting but they're not indestructible. Not all heroes where caps but they do wear tags. For safety reasons we don't make chew-proof tags as these types of metal tags can actually chip teeth (ouch). Fastening the tag to the back of a harness is a great way to prevent chewing especially for puppies.
  • Can I have additional text engraved on my pet tag?
    Depending on the size and shape of the pet tag, additional characters are often possible. If you need extra text please contact us or include a message at checkout and we will work our magic to try to accommodate. We will also email you before engraving if there is any issue with the request.
  • Can non-english characters be engraved on my pet tag?
    Absolutely, we can engrave many different types of characters not just english. Include your request in the personalization field for each tag or as a message at check-out.
  • I didn't receive my order or shipping confirmation?
    We always email an order confirmation at the time of purchase as well as a second shipping confirmation once your order is shipped to you. If you do not receive, it is most likely that an incorrect email was provided at the time of purchase. Contact us and we'll be happy to update this information for you as well as provide an update on the status of your order.
  • What if my order is lost or damaged?
    Lost or damaged mail can be super frustrating. If your order has not arrived by the estimated delivery time, please contact us. Many things can influence mail speeds (weather, holidays, etc.) but we will do our utmost to find a solution. We will also replace damaged items if you contact us within 7 days upon receipt.
  • Do you offer replacement tags?
    We offer replacement tags if your dog or cat loses their tag or you need to update their contact infomation. Replacement tags can sometimes be purchased at a discount depending on the specific design. Please contact us to enquire.
  • Do you offer discounts?
    Join the Kissafam and receive 10% discount on your next purchase. You'll also get access to private sales and giveaways not available to the public. Pretty cool, eh?
  • Can I get my order gift wrapped?
    Getting a present for someone awesome? We gift wrap at no extra charge and can also include a hand written message. Just indicate it's a gift in a message at check-out and the message you'd like written as a gift note. Your receipt will be emailed to you and not included with the package.
  • Do you offer gift cards?
    You can purchase eGift Cards which never expire. The gift card is code-based and sent to either your email or the email of your choice.
  • Are there customs and import duties?
    Not every order is subject to customs or import taxes but please check with your local post office or government website to see if any may apply. Import charges vary country-by-country but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Please be aware that customs are the responsibility of buyers. These fees are not included in the purchase or shipping price as they are levied by the buyer's country and due upon delivery or pickup.
  • Do you offer wholesale or bulk orders?
    For wholesale enquiries and bulk order requests, please contact us with your order details and we'll get back to you as soon as possible.

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