Our Store Policies
We are extremely proud of our exclusively 5-star reviews and strive to provide the best customer service possible. After all, you are making a purchase for your furry bestie so it should be fun and effortless. Got a question? Don't hesitate to contact us, whether it be about customization, sizing, engraving, shipping or anything else. We aim to reply within 12 hours and often much quicker.
Please reach out if you have any issues or concerns about your order especially during shipping. Lost, delayed or damaged mail can be frustrating. Many things can influence delivery times (weather, holidays, etc.) and unfortunately items can also be damaged during shipping. However, we will do our utmost to find a solution as well as replace or refund lost or damaged items.
Our processing times vary depending on the item but we make and ship most items between 3-6 days. You can request changes or cancellations after purchase so long as the item has not been made yet. Shipping times are listed here.
Made a mistake?
Do you need to change your engraving, size or shipping details? We are happy to update your order if it has not been made and shipped yet. Just email us.
We offer wholesale and large custom order requests. Please contact us for further information.