Shipping & Returns

Shipping Policy

All our items are made and shipped from our studio in Vancouver, Canada. Tracked shipping to the United States is typically 3-6 business days and shipping within Canada takes approximately 3-10 business days (untracked and tracked options are both available). For shipping outside North America, tracked shipping typically takes between 8-14 business days although please be aware it can take up to 45 business days depending on the location and time of year.

 

For all regions, COVID has caused shipping disruptions. Although shipping has greatly improved, we are still seeing some delays and as such cannot offer guaranteed shipping at this time. We appreciate your patience. 


Return & Exchange Policy

If you are unsatisfied with your item for any reason, please contact us and we will do our utmost to make things right. We will replace any item that arrives defective or damaged. Once more, if you don't absolutely love your item, it can be returned no questions asked if shipped back to us.

 

Please contact us first to arrange the return address (shipping "return to sender" may result in extra shipping delay). Refunds will be processed within 1-2 days after receiving the original item and exchanges within 1-8 business days.

 

Exchanges or refunds for the original purchase price are given if the item is posted back to us within 30 days from your date of delivery. The item must be returned in its original condition. 

 

There are no extra service fees for our Kissamo gift cards but gift cards are non-refundable.